Syracuse >Automotive Sales & Services > Delta Sonic Car Wash Systems
3439 Erie Blvd E, Syracuse, NY | Directions 1321443.045763 -76.068821
Delta Sonic Car Wash – Most of the incidences in the car washes are due to driver error. Either the car ahead of you stepped on the brakes or you accelerated ahead prematurely. There are cases where people lean to rifle through their glove box while holding on to the steering wheel and drive themselves off the track. Most people wont admit to making these mistakes, but the cameras do not lie. The rollers in question are spaced evenly on a chain that pulls cars through the wash, they have no single motor functions and do not move individually. Therefor they can not "malfunction" and change the spacing of the vehicles on their own. Most of the people I have encountered that sustained any damage usually return because of the great service and friendly employees. Try getting a guarantee on the cleanliness of your car at normal gas station "drive in" car wash. It wont happen!
Delta Sonic is not as good as they say they are – There customer service stinks. There automatic car mover (not sure what it's called) "malfunctioned" and push me into the truck ahead of me, doing front end damage to my car. And the rollers kept moving while I was up against the trucks trailer hitch!!! I felt like I was on a ride at Disney World. Anyways, I filled out and accident report and the Manager told me I would be contacted in 3-5 days. I did not hear from them so I called them. I was told my claim was in review and I would know next week. Well, here it is next week and no call!! I called again; I was told I would hear in 5-8 days, I told the person on the phone that today is Day 9. OOPS!!! She then said a review letter has been sent to me. What did they review? I never gave them the estimate of the damage on my car. I asked her what the letter said and the Customer Service person said she didn't know. When I asked her how could she not know, she just kept repeating that she has no way of knowing what it said because it's in review. I am so confused. First, she tell it was reviewed and a letter was sent to me and then tells me it's still in review. I asked to speak to a Supervisor. I was given to Bob Fischer and guess what---I got his voicemail and guess what again---he has not returned my call. The first time I called today, I was told the Customer Service reps were at lunch and I could leave a voicemail. Can you image closing down a customer service department for lunch--they should have round the clock coverage. AND, after the accident inside the car wash, when you get the car dried--they did an absolutely HORRIBLE JOB. Streaks, missed tons of spot on the windows, etc...I was so upset about the damage to my front end; I really didn't notice the crappy drying job until I got home. One of Delta Sonic's employee's at the Syracuse location told me that the prior weekend the same thing happened. The rollers didn't stop the cars and four cars collided.
When and if this is resolved, I will update my complaint. In the meantime, I may contact the Attorney General Office and the Better Business Bureau to see if this crappy, horrible customer service is common for them. I wonder if there any complaints out there about Delta Sonic.
So long for now.....................
Great Wash Great Price, Always the best gas prices – You will not find gas cheaper, always 5cents less than the lowest competitor. Car wash value is the best with the free 5 day offer
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