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Sacks Department Store
Tips for Sacks Department Store
September 28, 2011
Great Experiance. I was a bit concerned about ordering because of the negative reviews, but they have the best price on the Timberland Pro boots I wanted and they offer free shipping, so I decided to give them a shot. When I had talked to them on the phone (I called to check that they were legit before I ordered), I was told they could take up to 7 business days to arrive, but I had my boots within a week, so I'm not sure if mine were just quick or what.
0
Heart
June 10, 2009
LOVE THE STORE AND CUSTOMER SERVICE. THE YOUNG LADY WAS VERY PLEASANT AND HELPFUL. SHE RAN HERSELF RAGGED TO MAKE SURE WE GOT EXACTLY WHAT WE WANTED. THE STORE WAS NICE. THE SELECTION WAS A LIL SCARES BUT OVERALL HAD A PLEASANT EXPERIENCE.
0
Heart
from the owner
over a year ago
Thank you for your review, it is part of our long standing tradition to serve our customers and provide the best in care and service. We look forward to seeing you soon!
April 22, 2009
Do not use Sacks.
Placed order...card charged...then nothing.
As the other reviews state customer service non-existant.
do not use this company!!!!!!!!!!!!!
0
Heart
from the owner
over a year ago
We sincerely apologize for the order you have placed and the inconvenience that it may have caused. Please know that we take your concern very seriously and accept this a huge oversight on our part.
In the mean time, this is no consolation for our lack of service. We would like to extend to you a gift as a token of appreciation of having you as a customer. Please email us at support@sacks1921(dot)com. We look forward to your email.
March 04, 2009
Dude! Where's My Sweatshirt!!??. I am so sorry I did not come across this website before I made my purchase with Sacks Department Store!! I should have done my research first. It has been over a month since I placed my order with Sacks. A simple order, just one thermal lined sweatshirt. I had planned to use it on a camping trip that was coming up in three weeks. I figured it would arrive in 2 to 2 and a half weeks tops. I have shopped with: Sportsmans Guide, Amazon, Zappos, OverStock and countless other online stores and they always estimate about 7-10 Days or so. The online stores mentioned never fail to Amaze ME! In less than a week, sometimes 4 days, my shipments/orders are waiting for me at my front door! I thought that Sacks would do the same. Heck no. Like the other fellow that wrote/complained about Sacks, I have attempted to contact Sacks, via e-mail and telephone. Absolutely no feedback what so ever. NO confirmation, No "Thank You for placing an order with us", NO UPS tracking website, NO apologies, NO NOTHING!!! After closing this letter I am going to try getting my money back. Are these guys even a real Company? Thanks for nothing S*CKS I mean SACKS! I'M FREEZING MAN!!
0
Heart
from the owner
over a year ago
We sincerely apologize for the inconvenience caused with the order you have placed. It does s*ck to be cold and we know it up here in Syracuse! We would like to extend a gift to you s a token of appreciation as having you as our customer. Please email us at support@sacks1921(dot)com. We look forward to your email.
December 23, 2008
BEWARE!! SACKS DOESN'T DELIVER. Ordered a fairly expensive coat (Carhartt) from Sacks online on Dec. 11th for a Christmas present. Sacks is in Syracuse; the ship to address for the coat is in Rochester (maybe 70 miles total distance). It is now the day before Christmas Eve, and no coat. What is worse is that I have tried to contact them for two days and their toll free number, as well as their direct line, transfers automatically to voice mail. They do not return the calls. Now I am forced to try and get my money back! I do not write "reviews", but in this case I believe it is important to share my experience with consumers who might want to order from Sacks online. Beware!
0
Heart
from the owner
over a year ago
We sincerely apologize for the order you have placed and the inconvenience that it may have caused. Please know that we take your concern very seriously and accept this as a huge oversight on our part - especially as this was a holiday gift for you loved one!!
In the mean time, this is no consolation for our lack of service. We would like to extend to you a gift as a token of appreciation of having you as a customer. Please email us at support@sacks1921(dot)com. We look forward to your email.
Write a Tip for
Sacks Department Store
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