Dentists >Katsarsky, Joseph W, Dds - East Side Dental Specialists
7201 E Genesee St, Fayetteville, NY | Directions 1306643.029523 -76.024985
7:30AM - 4:30PM Monday through Thursday
7:30 - 12:00PM Friday
I just had a root canal at this office and was filled with anxiety prior to the visit. I have to say that from the phone call to the meeting and the entire experience was positive. I met Christa ? I believe her name was who was so kind to me on the phone setting up the appointment. The other ladies I met, whose names escape me were the kindest as well. But let's get to the root (pun intended) issue here. I was made to feel comfortable. There was NO pain, and I appreciate being talked to about the procedure when it's going on. Being told what is coming next and how things may feel makes a world of difference. Even showing me on the xray what was done made more sense. I came back to my office and mentioned this place to a coworker who said she went there also and it was "awesome" as she said! I cannot express how much everyone made an otherwise terrifying experience something that will never rattle me again. And...the tooth is getting taken care of. At my age...cant afford to lose any!! :)
I just read your tip, and would like to offer my sincere apology for your poor experience. I can understand how you feel, and would have been upset myself if I’d taken a day off from work only to find that my doctor’s office had cancelled my appointment. And, you are so right, in these economic times, taking a day off does put a financial strain on most of us. I am glad that you took the time to share your experience because, otherwise, I would not have been aware of how having your appointment cancelled had affected you.
What you may not be aware of is the fact that, I was incapacitated with the flu from Saturday April 28th through Tuesday May 1st. Each day I awakened with the hope that I would be able to get up and get back to my patients, but for four straight days I was unable to even sit upright. It is a very rare occasion that I get sick, and even rarer that I miss a day in the office due to illness. In fact, my staff was shocked that I was unable to make it to the office two days in a row. The front-desk staff waited until 8:10 to call you because they were confident that I would not be able to stay out of the office another day. But, they were wrong. I feel that when someone entrusts me to perform a delicate and very technique sensitive procedure, such as root canal treatment, they deserve to have me operating at my best. Since I was clearly far from being my best, I knew that if I did come into the office I would risk the well-being of my patients and my team. So, I decided to stay home and reschedule my patients. Please accept my apology for the inconvenience and strain that I caused for you.
Although you never did make it to my office, I would like to invite you to come in if you have any root canal needs in the future. If you do decide to give us another chance I am confident that you will see that my team and I care greatly about the comfort and well-being of our patients. And, we work very hard to provide our patients with the finest level of treatment and try to make each patient’s experience a positive one.
Sincerely, Joseph Katsarsky, D.M.D.
Extremely Disappointed – I was referred by my general dentist to have root canal done by Dr. Katarsky. I scheduled the appointment 2 weeks in advance so I could get the time off work, which isn't always easy to do. The day before my appointment Dr. Katarsky's office called to change my appointment to a later time the same day. This was no problem as I had taken the day off work. I was to arrive at my appointment at 9 a.m. The office then called me at 8:10 and informed me that my appointment was cancelled. They gave me 45 minutes notice of this! This was very frustrating to me as the root canal was something I very much needed done and now have to wait at least 2 more weeks to take yet another day off work. In these economic times, taking time off work is not something I can afford to do. I'm very unhappy with my experience with this doctor.
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