Concepts In Hair

11/12/09

horrible

by tonymzzzz at Citysearch

I have had a sries of really bad haircuts in this place. so bad when i went to super cuts to have it fixed they laughed at me and said you must have gotten this cut at concepts of hair. i said how did you know, they said its not the first time.

• Pros: none i can think of
• Cons: nobody in this place can cut hair, no one

10/27/09

Enjoyed my visit

by hello all at Citysearch

I recently was a client at the Concepts In Hair salon in Liverpool and I have no complaints at all!!!

I have recently moved to the area and the prices are what drew me into the salon. Upon arrival i was greeted warm and friendly by the staff. I had a color/cut/eyebrow wax done and am completely satisfied with all!!!!

Kudos to this salon for providing such amazing services at such amazing prices, especially in todays economy !!

I will be returning and suggest that anyone men and women start going to this great salon!

• Pros: Prices are amazing...staff was great
• Cons: wish there were more salons like this

10/15/09

Maybe good for men, but women BEWARE!

by princessglimma at Citysearch

I went here because I am new in the area, and they had a coupon in the pennysaver. My first experience I had highlights/lowlights and a trim. The highlights bled through the foil causing splotches of light blonde on the front of my scalp. Not pretty. I called and they had me come back and they fixed it, free of charge(gee, thanks). Stupidly, I decided to give them another shot. This time I had a different hairdresser, and I went in for a root retouch. Instead of asking me what color I used, she just wisked off to the back, and mixed up the color. 30 minutes later I was bleach blonde. NOT a match to the rest of my hair. She added in some lowlights only to the top of my head, and it looked terrible. I had a dark blonde halo around the top of my head. Not only that, but I showed her a couple pictures of a haircut I would like, and instead of actually adding in layers like the picture, she hacked off 2 inches of my hair straight across. HORRIBLE! I paid them, went home and wrote an email to the owner, Frank Barletta. He responded early the next morning and said I would be contacted by the end of that day and that it would be corrected. I was never contacted, and I emailed him that night letting him know. He said come in Friday and he'd look at it, not bothering to ask if that is convenient for me, or anything like that. I had an event to attend that Friday and I didn't want to go with ridiculous looking hair, so I called the salon, told the person in charge what happened, went back in and they tried to fix it. They added lowlights, and toned it to get some of the gold out. In the salon it looked better, and the girl fixed my cut as best she could, but it still is not what I asked for. However, now my ends are grey, and the top is gold. I am just fed up. And the owner never bothered to apologize, refund my money, or even have the courtesy to call me and see what he could do. The only person who acted like they cared was the girl who tried to fix her co-workers mistakes. I am so furious!!!!! Do not go here! Spend the extra 50 bucks and go somewhere else!!!

• Pros: Cheap!
• Cons: They have no idea how to do hair!