Spas >Innovations Salon & Day Spa
3627 State Rte 31, Liverpool, NY | Directions 1309043.180293 -76.261126
You guys rock! – I've never looked better. Your salon is gorgeous! Everyone is so friendly. If you need an ego boost check this place out, you will be thrilled that you did.
Incredible talented staff – This place is great. I went in as a first time customer from a recommedation from a friend. My stylist use to come to my house but she always wanted to make me look the same. I needed to get out and experience some personal attention, Innovations is definitely the place to go for that. My stylist Jessica changed my overall drab hair color to a warm cinnamon and added some golden blonde hilights. I finally feel like I got the look I have been asking my other stylist for. Jessica took the time to address my needs and she nailed it! Anyone looking for a fab new look and some relaxing personal attention should take a visit to this salon.
Comfortable, relaxing atmosphere, great service – I was a customer of Innovations several years ago but my stylist left to do her own thing and I followed. My stylist started to work less hours and her creativity wasn't all there anymore so I decided to give Innovations another try. I had always had great service at a great price there. I booked an appointment as a new customer online at like 10pm one night. Not only was I able to learn about all of the services they had but I also was introduced to each employee in their online bio section. The booking was so easy and convenient, and I even got a confirmation of my appointment online two days before. When I arrived to my appointment I was pleasantly surprised about all of the remodeling they had done. The place had always been beautiful but now it is truly magnificent, as it says on their wall. The receptionist was friendly when she checked me in and promptly let my stylist know I was ready. It was so refreshing to sit down and have a consultation with my stylist, something I hadn't had done in a very long time. She asked about my lifestyle, how much time I like to devote to my hair and gave me suggestions n what she could do to give me a trendier look. I felt so pampered the whole time, from the minute I walked in, through my whole service and also checking out. My hair looks great, I have had a ton of compliments and will be referring a bunch of my friends and co-workers. Keep up the hard work Innovations, you got a good thing going.
Worst Service Ever!!! – I dealt with an extremely rude hair professional there. After they fried my hair, (my hair actually broke off at the scalp after a treatment was left on too long) they had the nerve to tell me it wasn't so, and belittled me in front of other customers. It was by far the most humiliating and horrifying experience I've ever had, and I dished out $150! The manager would not refund my money, and I could not talk to the owner.
AND I CRIED FOR WEEKS! I WOULD NOT RECOMMEND THIS PLACE TO MY WORST ENEMY.
Best Bridal Updos – WOW! These guys are amazing. Nina does the most incredible bridal updos. She took my waist length hair and designed the most beautiful bridal style I have ever seen. My entire bridal party looked like they belonged in bridal magazines. They are offering Bare Essentuals make overs, my complexion never looked so clear. Nancy, my make up artist gave me the most beautiful natural look. Their bridal contract made booking simple and efficient. One less thing to worry about on my special day. The whole experience was seamlessly gratifying especially when we all went in the day prior to my wedding for the ultimate spa day. Massages, facials, manicures and pedicures. We were treated like princesses and had a great time relaxing and enjoying each others company over snacks. This place is a definate before any special event.
Tears & Anxiety – My advice..go some where else for your weddings party. If you don't you'll be in tears! That I promise. The contract that you have to sign in order to come to the salon is the most unfriendly form you'll ever sign..It doesn't matter what your hair looks like after all the grief! They have set it up to suit themselves and that's it..and they don't really care if you like it not. And the salon opens late in the morning even for big parties...they MAY come in a few minutes early for you if you $$$. It was a horrible experience...I had to find some way to let someone know...before they made the same mistake
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