Upstate Sewing & Vacuum Ctr

Recommends

Carlota P.

Joined 1 year ago

Good fast service. I read the previous rating and was afraid of taking my vacuum leaner here, but given my options I did anyhow. I have a Dyson. I live an hour away with no shops that repair Dysons in my area. Customer service referred me to this repair shop. I called them and they were very friendly. They have Saturday hours which made it easy for me. I came in with my husband and told the clerk what I thought the problem was. The repair man came from the back, took a quick look and said it probably was something else. I challenged him, and he with a great sense of humor said he'd look into it but most likely it was what he said. The clerk then told me it was probably covered by the warranty. I asked the clerk when he thought I'd hear from them. He said no more than a week,I left the vacuum cleaner with

them and was surprised to get a call 4 days later. My vacuum cleaner was ready! I picked it up next Saturday. Tried it right there in the shop and it worked great. Of course the problem was the roller, just what the man had said. I asked how much it was, and he said it was covered by the warranty and he charged me nothing, I told him I'd write a review to counteract the one I had read on the internet. He said he had read it too and that they didn't even know the person he wrote it and didn't remember that sewing machine either. I don't know about that incidence but I had a great experience,

Doesn't Recommend

wen55

Joined 4 years ago

don't use for sewing machine repair. I brought my machine in on a Thursday I was very specific that this was my livelyhood. I left exact instructions on what was wrong. He said he would look at it right away. I knew he was going away mon. and Tues. Called Sat. "not ready". Called Mon., hadn't looked at it yet. Called Thursday- repairmans day off. called Fri.- was going to look at it right away," What was wrong again? I'll get it out this afternoon" Called Sat morning 9 am-" What was wrong with it" again . This repair shop is 1 1/2 hours from my business, and when he finnally called, I went righr away. When I got there he "fixed" something I had told him not to. When I wanted to try the machine at the shop, he looked at me like I was crazy. He also charged me 75 cents for a needle and 50 cents for a bobbin. $79 for service. RIP-OFF. Next time I'll drive 3 hours to NYC. I would NEVER go to this shop again!!!!!!!!!!!!!!