Syracuse Computer Store

Doesn't Recommend

Kenneth F.

Joined 1 year ago

Do not recommend. I had a computer upgraded with a larger hard drive and a HP laser printer cleaned and document feed repaired. Eventually the work was done, but not in a real professional way. The basic problem was that the technicians do not test the devices after they work on them.

I picked up my "finished" computer and there were corrupt files that would not allow me to open e-mail or update Windows. I took it back, left it and they re-copied data from my old drive to the new one and gave it back to me "ready to go." The computer would not boot, the battery was completely dead and the computer was trying to search for some files. I took it back again, left it again and they said it never finished running a check disk program they were running. I had to leave it again for a 3 time and finally after a week or so I got it back working.

I was without my printer for almost 3 weeks. The repair ticket said to clean, adjust recommended maintenance on printer and check the document feed that does not feed properly. They said it ran like new -pick it up. I got the printer and the document feed was actually a little worse than what it was when I took it in - kept jaming and misfeeding. Took it in again and they said I needed 2 small feed rollers - why didn't they do find that the first time. The rollers finally came in and they replaced them. They charged $39 for the rollers (parts) - I later saw them on the Internet for $12.95 + shipping. I thought they took my printer apart and cleaned it inside and out. I talked to the technician who said they look for any jams, wipe off visible rollers and wipe it down good on the outside! Not a very thorough cleaning and adjustment maintenance for $65.00! The document feed now has a crinkly sound that wasn't there before. Tech said a lot of them sound like that! I just took it and left.

Recommends

JennyJoh

Joined 2 years ago

A++++ Service !!!!!!!!!!!!!!!!!. A+ Service !!!!! It's sad that I have come to expect bad service from most businesses I deal with. But, when I do deal with those rare places that have friendly, helpful and knowledgeable employees I must tell everyone. What a wonderful experience I had at Syracuse Computer Store. I highly recommend them to anyone to needs to buy a computer or have a computer serviced. I not only had my computer serviced there, I decided to buy one from them. What a good decision that was!! Thanks to Tom and his staff for making my days a little easier………………

Doesn't Recommend

andrew goldberg

Joined 2 years ago

Rip-off. They totally took advange of my older father. Sold him producct he didn't need and will never use. Thier excuse was he said his computer was slow. He paid $400 dollars for repairs on a 5 year old computer that cost 599 to begin with. He does nothing but read articules on the internet. No documents nothing to save. They had no interest in him and his needs just push up those $$$. Please stay away

Doesn't Recommend

janicii

Joined 6 years ago

bad service, bad repair, sketchy policies - what more?. is was my first experience with syracuse computer store, and it will be my last. took my computer in to the store, with suspected virus, after making a call that i'd be coming by. a service ticket was written up and the pricing information should have been my first indication this might not be a great experience...

service rates are $65/hour. that's steep but not entirely unexpected. however, i was encouraged to spend an additional $20/hour (now $85/hour in case you're keeping track) for "expedited service." what's expedited service, i asked? well, if you don't do expedited we probably won't get to looking at it for about 3 days - if you pay for expedited we will look at it immediately and, based on what you've described, have it done for you in a day. great - i need my computer - let's pago up and get expedited.

after 2 full days i'd heard nothing from them so i called. oh, uh, yes, your computer is done - uh, almost. can you come by and pick up this afternoon? great, i'll do that. get there and the computer is still hooked up "doing a diagnostic and downloading software" (?), can you come back in a few hours? ok, by now the service issue is really irritating. no, i can't come back - you told me it would be done - i paid "expedited" for it to be done YESTERDAY. so after $170 + tax i get my computer back and, guess what? the virus is gone but they've installed a filter on video viewing that requires me to take it back - again. we're up to 4 days without a computer now and it's still not fixed. when i brought it back in a second time the two owners (husband and wife team) were incredibly rude and dismissive and interruptive. i just wanted to talk to the tech who worked on my computer - who was quite friendly and kind - and get this fixed. "he works for me - you should talk to me" said the owner. uhh, no, i'd like to talk to him since he knows what's been going on.

computer is back in my possession nearly a week later all-told, to the tune of over $230. i will not go back. bad customer service and sketchy repair work that doesn't inspire confidence.

Recommends

frankf224

Joined 2 years ago

Great service and friendly people. I was very satisfied with the service on my Macbook Pro. The cost quoted was the cost of the repair. When I took my computer to my local Apple Store they quoted me a price more than double than the price I paid for this repair without even opening the computer to check the problem internally. The work was done the next day. The staff was very friendly and helpful. I was pleasantly surprised by this locally owned business. No wonder they have been in business over 25 years!!!!!!!