Compassionate Family ME

04/26/2008 Posted by mcortez1

I waited hours to be seen like everyone else in waiting area. Waiting area packed with people who also wait forever to be seen. Staff is incompitent. Surprised this place has not closed or been closed. Put on hold when you call. Cant seem to get perscriptions done unless you constently call them. I am going to find a new practice.

Pros: none woth mentioning

Cons: terribly run clinic. long wait times (many hours)

10/24/2007 Posted by miguelmv

I know what you went thru. I went there a few times this year and had to wait 3-4 hours ech time. The staff doesn't seem to know what they are doing. Someone in the waiting room said that the staff are the doctors family memeber so I wouldn't count on it getting better. I go to the West Side Clinic again..

Pros: spanish

Cons: long wait

10/19/2007 Posted by mezandria

I just want to say first off that Dr. Triana is a wonderful doctor. He has seen my daughter on many occasions and he is really great with little kids. My daughter was always afraid of doctors but he always has her laughing before she leaves. But honestly, it's not worth the trouble that I've had to go through to take her to see him. First, when you go to make the appointment, you will be put on hold right away about 95% of the time. I think I may have called once when they actually answered the phone. Oftentimes they're rude and in a hurry, and I've even been hung up upon when they're in too much of a hurry and I'm trying to explain what I need. And then, when you go for the appointment, you have to wait for hours. I've had to leave before on a scheduled appointment when I was waiting for over three hours and still hadn't been seen. And that's commonplace for them. Even worse was the times that they've messed up the insurance. I got charged over 200 dollars for an appointment even though it was covered by insurance because they didn't enter it right. They had me call the insurance company to fix a problem once even though fidelis said that they were supposed to call. The office help just don't know what they're doing and they're understaffed. I am working on finding a different doctor now, I would suggest not to bother with office unless you have a good reason to go there. They do all speak spanish so I would assume that if you speak spanish, it might be worth it.

Pros: they speak spanish

Cons: its not worth the hassle

09/25/2007 Posted by 1goodpatient

cfm was a place that i thought i was going to never come back to but when i found out that denise octaviani and yes IM NOT using DR. had left this practice i decided to give it a try again. I have never found a better place. Dr Triana and his new staff have made this practice such a wonderful where you get the care you as the patient deserve. There is a new female NP which is great. Once again now that the "scum-bag" denise octaivani that place is so much better. I did visit denise at her new practice and i will never go back she is really the dumbest human being on this planet its incredible. I m really greatful to dr triana and Mr ed vera and stacey ball peds np,now dana karash. I do not care what other people have written about this practice all i have to say is give it a chance and believe me you will agree. My whole family is seen here the kids, husband, mother, and even uncles. I m telling you this is what syracuse always needed. FYI and if you do not have insurance they will work with you to help you out with free samples and whatever you need. If anyone from cfm reads this thank you so much my family is truly greatful Michelle J. R

Pros: ..

Cons: waiting is better but i dont care about that because the doctor take their time with you when its your turn

09/21/2007 Posted by jose1245

I used to be a patient at Compasionate Family Mediceine. They've got some real nasty people working there. When my doctor left they told me she had stopped practicing medicine. That's when they didn't hang up the phone on me. Then I saw an ad for Dr Octavian new practice at 1223 North Salina Street. 703-3263. Just visit both locations and you will see for yourself who operates the classy organization.

Pros: Don't have to go there any more.

Cons: I waited multiple hours in the waiting room on multiple visits. Doctor spent 5 minutes with me.

09/18/2007 Posted by nogooddoc

Denise is not a doctor that I would ever reccomend. She is VERY unprofesional! Unfortunatly the only thing that she seems to do well is write for narcotics, even that is a challenge for her!! Use caution if you plan on going to see her. I am not sure that she really is a graduate of medical school, certainly she should know how the human body works if she did. Sorry, it's the truth. She must have been absent on the day that she was supposed to take the vow "do no harm." I hope that her practice is closed very soon.

Pros: none that I could come up with

Cons: let me count the ways

11/18/2006 Posted by drreviewer

For all those searching for my favorite doctor, she has moved again, but this time she found a wonderful new location for her solo practice. And her staff is so friendly and professional compared to her last place. Glad she's outta there. Dr. Denise Octaviani 1223 North Salina Street Syracuse, NY 13208 (315) 430 - 8361 This is tricky only because the entrance in on Court Street. Right off of 81. Wonderful location! I hope she does well in her new place!

Pros: A caring doctor. Spends lots of time with her patients.

Cons: Spends too much time with other patients.